Refund policy

At Canine Vital, we want you to feel confident when shopping with us. We offer both a 30-day change-of-mind return policy and a 60-day satisfaction guarantee on eligible products.

30-Day Change of Mind Returns

If you change your mind, you may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, sealed and in the same condition you received it.

  • It must be returned in its original packaging with any tags attached.

  • Proof of purchase is required.

To request a return, please email Support@caninevital.com.au.

Return Instructions

Once your return request has been approved, please send your item to:

CANINE VITAL
PO Box 1011
Camden NSW 2570
Australia

Please note:

  • Return postage is the customer's responsibility.

  • We strongly recommend using a tracked shipping service.

  • A $15 shipping and administration fee will be deducted from refunds for Australian orders to cover costs we have incurred. For international orders, the original shipping charges paid are non-refundable and will be deducted from your refund.

  • Returns sent without prior approval cannot be accepted.

60-Day Satisfaction Guarantee

We're confident your dog will love Canine Vital. If you're not completely satisfied, you're covered by our 60-Day Satisfaction Guarantee.

Simply contact us within 60 days of your purchase, and we'll arrange your return—even if the product has been opened or is empty.

How it works

  1. Email Support@caninevital.com.au to request a return.

  2. Return the product to:

CANINE VITAL
PO Box 1011
Camden NSW 2570
Australia

Please note:

  • Return postage is at the customer's expense.

  • We recommend using tracked shipping.

  • Returned products must be received within 75 days of the original purchase date.

  • A $15 shipping and administration fee will be deducted from refunds for Australian orders to cover costs we have incurred. For international orders, the original shipping charges paid are non-refundable and will be deducted from your refund.

Once we receive your returned product, we'll refund the purchase price to your original payment method.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged, defective, or you have received the wrong item, contact us as soon as possible at Support@caninevital.com.au so we can resolve the issue promptly.

Refund Processing

Once your return has been received and inspected, we'll notify you of the outcome.

If approved:

  • Refunds are processed within 5 business days.

  • Refunds are issued to your original payment method.

  • Depending on your financial institution, it may take additional time for the funds to appear in your account.

If you haven't received your refund within 15 business days after receiving confirmation that it has been processed, please contact us at Support@caninevital.com.au.